This privacy policy explains how Holdener Sport GmbH handles personal data, why it is collected and how it is used.
We comply with the Swiss Federal Act on Data Protection (FADP), the corresponding ordinance, the Telecommunications Act and any other applicable Swiss or EU data-protection provisions, particularly the General Data Protection Regulation (GDPR).
The protection and security of personal data concern visits to www.holdener-sport.ch as well as our services connected with internet services such as websites, apps and newsletters and other work performed for customers. Personal data collected and processed in this context are handled in accordance with the applicable provisions.
As a visitor, you are informed which data we collect and how it may be used. We also explain how entrusted personal data are handled and which measures are taken with our partners to protect them against manipulation, loss, destruction and misuse. Complete security cannot be guaranteed where attacks exploit unknown vulnerabilities in software or transmission protocols.
For data-protection questions, contact info@holdener-sport.ch.
Data processing connected with our website
1. What data do we collect when you access our website?
When you visit our website, our servers temporarily record each access in a log file. The following technical data may be collected automatically and stored until automatic deletion:
- IP address of the requesting device;
- date and time of access;
- referring website, possibly including a search term;
- name and URL of the retrieved file;
- status code, including error messages;
- name of the host provider;
- user-agent information;
- data-volume information; and
- protocol data.
These data enable the website connection, help ensure long-term system security and stability, support optimisation and provide internal statistics. This constitutes our legitimate interest in processing. In the event of attacks or unlawful or abusive use, the IP address and associated data may also be evaluated for investigation, defence and potential civil or criminal proceedings. Access data are stored for no longer than 60 days.
2. What data do we collect through contact or reservation forms?
You may be asked for the name, first name, address, email, date of birth, weight and height of you and your fellow travellers. These data are used only to process your enquiry or online reservation personally and appropriately. When products are rented on site, you must also show a driving licence, identity card or passport. These details are stored in the customer profile, used internally and serve to protect our interests.
2a. On-site rental
For on-site rentals we also collect address and body data. Body data are required to select and set up rental equipment correctly. The address is retained as security when rental equipment is issued.
3. Communication by email
When you contact us by email, voluntarily supplied details such as title, first name, surname, email address, telephone number and company are collected and used only to receive and, where applicable, answer your enquiry and for technical administration.
Email usually uses an unsecured connection, so please avoid sending confidential information. Incoming messages are stored in the relevant email mailboxes.
4. Job applications
If you apply in response to an advertisement or submit an unsolicited application, the application data and documents you provide are stored and processed electronically for the application process. If you are employed, submitted data may be retained in your personnel file under the then-applicable rules for normal organisational and administrative processes.
If an application is rejected, the submitted data are deleted automatically no later than twelve months after notification, unless longer retention is required by law or you have expressly consented to it.
5. What are cookies, and do we need them?
Cookies are information files saved automatically by your web browser on your device. We may use technically necessary, performance and functional cookies to present the website in a visitor-friendly way and ensure its usability.
Most browsers accept cookies automatically. You can configure your browser to reject cookies or notify you when a new cookie is received. Disabling cookies may prevent some website functions from working.
6. Do we use Google Maps?
We use Google Maps. When a page containing an embedded map is opened, automatically collected technical data may be transmitted to Google and processed under Google’s terms. Further information is available in the Google Maps terms.
7. YouTube videos
We may use YouTube videos to make our pages more informative and interactive. YouTube is provided by YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. Embedded videos are intended to use privacy-enhanced mode. No behavioural data should be transmitted until a video is played, although other technical data may still be exchanged between YouTube and your browser.
Further information is available in Google’s privacy policy.
Storage and exchange of data with third parties
8. Are my data disclosed to other third parties?
We disclose personal data to third parties only with your express consent, where required by law, where necessary to enforce our rights or claims, or where required to use the website and perform a contract, including outside the website.
One service provider that may receive or access personal data collected through the website is our web host, Mittwald CM Service GmbH & Co. KG, Königsberger Strasse 4–6, 32339 Espelkamp. The website is hosted on servers in Germany. Working with the hosting provider is necessary to operate the website and is therefore in our legitimate interest.
9. What happens when external websites are opened through our links?
Our website contains links to third-party and partner websites. When such pages are opened, information that may include personal data can be sent to and used by the relevant operator. We have no control over that use; the provider’s privacy policy applies. The webcam page also loads current images directly from regional third-party providers, which receive technical connection data such as the IP address when those images are requested.
10. Use of data for marketing purposes
We use customer data for marketing only where a business relationship is being initiated or already exists. We collect business and billing details such as title, first name, surname, language, business telephone number and email address, position, company, business address and country. Private details such as a home address or date of birth are collected only where you supply them voluntarily.
Data from contact forms, emails or telephone enquiries are used for marketing only if the enquiry concerns possible business cooperation. Application data are never used for marketing. You may withdraw newsletter consent or object to marketing use at any time by emailing info@holdener-sport.ch or writing to our business address. Every newsletter also contains an unsubscribe link.
Other provisions
11. Your rights to information, correction, deletion, restriction and portability
You may request information about personal data stored about you. You may also request correction of inaccurate data or deletion where no statutory retention obligation or other lawful basis permits continued processing. You may request data you supplied in a commonly used format and ask us to provide them to a third party of your choice.
Contact info@holdener-sport.ch. We may request proof of identity. Depending on applicable law, you may also lodge a complaint with the responsible data-protection authority. These rights depend on the applicable legislation and may therefore be broader or more restricted.
12. Are your data secure?
We use appropriate technical and organisational security measures to protect stored personal data against manipulation, partial or complete loss and unauthorised access. Measures are improved as technology develops. Keep access credentials confidential and close the browser window after communicating with us, particularly on a shared device. Employees and commissioned service providers are required to maintain confidentiality and comply with data-protection rules.
13. Is the same protection available when data are transferred to the USA?
Services based in the USA may be subject to access by US authorities. Persons in Switzerland or the EU may not have rights and judicial remedies equivalent to those available under Swiss or EU law. Where recipients such as Google are based in the USA, we use the safeguards required by applicable law, such as recognised certification mechanisms or contractual arrangements, where necessary.
14. Which law applies and where?
This privacy policy and contracts based on or connected with it are governed by Swiss law unless another country’s mandatory law applies. The place of jurisdiction is the registered office of Holdener Sport GmbH unless another venue is mandatory.
15. Can this policy be changed?
If individual parts are invalid, the remainder remains effective. The invalid part is to be replaced so that it comes as close as possible to its intended economic purpose. We may update this policy when the website or services develop or legal and regulatory requirements change. The current version is published on this website.
16. Questions about privacy?
This page was last changed on 20 August 2023. For questions or comments, contact info@holdener-sport.ch. The person responsible for data protection is Philipp Holdener.